Privacy Policy

Privacy Policy for Quadvelo

Last updated: 2025

At Quadvelo, we are committed to safeguarding the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our platform, where sellers submit materials and buyers purchase them. Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect personal data to provide, maintain, and improve our services. The types of information we collect include:

Account Information: When you create an account on Quadvelo, we collect your name, email address, company details, contact information, and password.
Transaction Information: We collect data related to purchases and sales, including billing information, shipping addresses, and payment details.
Communication Information: If you contact our support team, we collect details of your communication, including your name, email, and the content of your message.
Usage Data: We collect information about how you interact with our platform, including your IP address, browser type, device information, pages visited, and other usage statistics.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data on your browsing activity. See our Cookie Policy for more information.

2. How We Use Your Information

We use your personal data to provide and improve our services. Specifically, we use the data to:

Facilitate Transactions: Process orders, payments, and deliveries between buyers and sellers on the Quadvelo platform.
Enhance User Experience: Personalize your experience on our website and recommend relevant products based on your previous activity.
Communication: Send important notifications about your account, such as updates, order confirmations, and responses to support inquiries.
Marketing: With your consent, we may send you promotional offers, newsletters, and other information about new features or products.
Legal and Compliance Purposes: Fulfill our legal obligations, such as tax filings, fraud prevention, and data protection compliance.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of Contract: We need your information to process transactions and fulfill contractual obligations.
Legitimate Interest: We process data for our legitimate business interests, such as improving services and preventing fraud, provided that this interest is not overridden by your privacy rights.
Consent: For marketing purposes and some data-sharing activities, we rely on your explicit consent, which you can withdraw at any time.

4. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

Service Providers: Third-party companies that help us with payment processing, hosting, email delivery, customer support, and other essential services. These providers only access your data to perform tasks on our behalf and are bound by confidentiality agreements.
Business Partners: When you use Quadvelo, we may share your information with other users (buyers or sellers) as necessary to complete transactions.
Legal Requirements: We may disclose your data if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent illegal activities.
Business Transfers: If Quadvelo is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any changes in ownership or data usage policies.

5. How We Protect Your Information

We employ a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure access controls, and regular security audits.

However, no online platform is completely secure, and we cannot guarantee absolute security. If you suspect any unauthorized access or use of your account, please contact us immediately.

6. Your Data Rights

Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: If your data is incorrect or outdated, you can request updates or corrections.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Restriction: You can ask us to limit the processing of your data in specific situations.
Portability: You can request the transfer of your data to another service provider in a structured, machine-readable format.
Objection: You can object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services or to comply with legal obligations. When data is no longer needed, we take steps to securely delete or anonymize it.

8. International Data Transfers

If you are located outside the region where our servers are based, your data may be transferred to, stored, and processed in a different country. We ensure that all data transfers comply with applicable data protection laws and maintain the same level of protection.

9. Children's Privacy

Quadvelo is not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page and notify you if significant changes are made.