GENERAL CONDITIONS OF SALE

1. COMPANY DETAILS

Quadvelo by Szivarvany N.V. (hereafter referred to as Quadvelo)

• Email: mail@quadvelo.com
• VAT Number: BE0473.160.159
• Bank Account: BE41 2300 6170 0710

2. APPLICABILITY

These sales conditions apply to all sales concluded between Quadvelo and the customer via:

• The web shop
• Events
• Warehouse sales
• Trade fairs
• Sales through dealers

Deviations from these terms require a written agreement signed by both Quadvelo and the customer. These conditions override any customer-provided terms.

Placing an order on https://www.quadvelo.com/ implies agreement with these terms.

Intellectual property rights for all website content belong to Quadvelo. Unauthorized use is prohibited.

3. THE ORDER

To purchase a product:

1. Add items to the shopping cart.
2. Provide contact and billing details.
3. Select delivery and payment options.
4. Accept the terms and conditions.
5. Confirm the order.

All orders require Quadvelo’s confirmation before processing.

4. RIGHT OF WITHDRAWAL

Customers in the EU have 14 days from delivery to decide to return goods. The return process:

1. Notify Quadvelo in writing (mail@quadvelo.com or by post).
2. Return items within 14 days via courier or to:
   • Antwerpsesteenweg 66, 2800 Mechelen
3. Return shipping costs are borne by the customer.
4. Refunds (excluding initial delivery fees) will be processed within 14 days of return.

Returned goods must be: - Complete, undamaged, and with original labels. - Properly packaged for transport.

Quadvelo reserves the right to refuse returns if goods are not in their original condition or if return conditions are not met.

5. PRICES

• Prices are in EUR (€) and include VAT.
• Shipping costs are excluded and calculated at checkout.

6. PAYMENT

Accepted payment method:

• IBAN Bank Transfer (directly to Quadvelo’s account).

7. DELIVERY

• Delivery is limited to EU countries.
• Spare parts are shipped within 1 working week post-payment unless otherwise agreed.
• Vehicle delivery times vary based on availability and options.
• Shipping costs are displayed during checkout.
• All shipments are at the customer's risk (FCA Mechelen, BE or Felsötàrkàny, HU).
• Quadvelo is not responsible for delays or non-delivery by carriers.
• Customers must report visible defects within 3 working days.

8. RETENTION OF TITLE

Ownership remains with Quadvelo until full payment is received. Non-payment allows Quadvelo to reclaim the goods at the buyer’s expense.

9. LIABILITY

Quadvelo is not liable for indirect or consequential damages, including but not limited to:

• Loss of profit or revenue
• Business interruptions
• Administrative costs
• Third-party claims

10. PERSONAL DATA

By ordering, customers consent to the processing of their data for:

• Order processing
• Payments
• Marketing (if opted-in)

Quadvelo does not share personal data with third parties.

11. FORCE MAJEURE

Quadvelo is not liable for non-fulfillment due to unforeseen circumstances, including but not limited to:

• Transport delays
• Technical failures
• Strikes or government actions
• Natural disasters, fire, epidemics, lockdowns

If force majeure lasts more than 2 months, either party may terminate the contract without compensation.

12. INTELLECTUAL PROPERTY

All website content (logos, texts, photos, designs, etc.) is owned by Quadvelo. Unauthorized use, copying, or reproduction is prohibited.

13. COMPLAINTS AND DISPUTES

• All agreements are governed by Belgian law.
• Antwerp courts have exclusive jurisdiction over disputes.

14. SEVERABILITY

If any provision of these terms is deemed invalid, the rest remain enforceable. The affected part will be replaced within legal limits.